FAQ
Welcome to the videosense.net FAQ section! Here you’ll find answers to the most common questions about our platform, services, and policies. If you don’t find what you’re looking for, feel free to reach out to our support team.
General Questions
1. What is videosense.net?
videosense.net is a professional video stock operated by VIDEO SENSE LTD. We offer a collection of high-quality paid and free videos across a wide range of themes. All our content is either produced by our in-house team or commissioned from professional video creators to ensure top-notch quality.
2. How is videosense.net different from other stock video platforms?
Unlike most platforms that act as intermediaries for user-generated content, we focus on curating and creating original, high-quality videos ourselves. This guarantees consistent quality and unique visuals for your projects.
3. Who can use videosense.net?
Our platform is designed for everyone—creatives, designers, marketers, filmmakers, and businesses. Whether you’re a beginner or a seasoned professional, our collection is tailored to meet your needs.
Content and File Formats
4. What formats and resolutions do you provide?
We deliver finished video files in widely compatible formats (e.g., MP4 with H.264/H.265 codecs) at common resolutions such as 4K and 1080p and standard frame rates. RAW or project source files are not provided.
5. Are there any free videos available?
Absolutely! We offer a curated selection of high-quality free videos for you to download and use without any cost.
6. What types of content are available?
Our library includes footage across various categories, such as nature, business, lifestyle, technology, travel, and more.
Licensing and Usage
7. What are the licensing terms for your videos?
Our videos are provided under flexible licenses, making them suitable for personal, commercial, and professional use. For detailed licensing terms, please refer to our Licensing Policy.
8. Can I use your videos for commercial projects?
Yes, our premium videos come with commercial usage rights. Free videos may have specific usage restrictions, so please check the license details for each video.
9. Are there any restrictions on how I can use the videos?
While our licenses are flexible, there are certain restrictions, such as resale or redistribution of the files in their original form. For full details, please read our Terms of Use.
Payments
10. How do I purchase videos?
You can purchase videos. Simply add your desired videos to the cart and proceed to checkout.
11. What payment methods do you accept?
We accept major credit cards, PayPal, and other popular payment methods.
Support and Technical Issues
12. What should I do if I encounter issues downloading files?
If you face any technical difficulties, please contact our support team through the Contact Us page, and we’ll assist you promptly.
14. How can I reach your support team?
You can contact our support team via email or the live chat feature on our website. We’re here to help!
15. Do you offer refunds?
Refunds are available in specific cases, such as technical issues or incorrect billing. Please review our Refund Policy for more details.
We hope this FAQ has been helpful! If you have additional questions, don’t hesitate to reach out. Thank you for choosing videosense.net!
